When you say they 'don't work', you mean no sound in the headphones and no input detected by the computer from the mike? If you play sounds/music on the laptop, does the audio come from the built-in speakers?
You might have to set the audio in/out devices explicitly for this headset. With the headset plugged in, go into System Prefs->Sound, choose the Output tab, and make sure the headset is listed on the output device list. Select it if it's not already selected, and see if the audio comes through the headset now. If the device list just says, 'Internal Speakers', then it hasn't detected the headset as an audio output device and you may have driver problems, as the other poster suggests.
You can do the same for the Input tab - make sure the headset is listed as an input device and select it for input if it's not already. If only the internal mike and line-in port are listed, then the OS hasn't detected the headset mike as an audio input device and again, you may have driver problems.
You might have to set the audio in/out devices explicitly for this headset. With the headset plugged in, go into System Prefs->Sound, choose the Output tab, and make sure the headset is listed on the output device list. Select it if it's not already selected, and see if the audio comes through the headset now. If the device list just says, 'Internal Speakers', then it hasn't detected the headset as an audio output device and you may have driver problems, as the other poster suggests.
You can do the same for the Input tab - make sure the headset is listed as an input device and select it for input if it's not already. If only the internal mike and line-in port are listed, then the OS hasn't detected the headset mike as an audio input device and again, you may have driver problems.
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This page offers help with wired Apple headphones. You can also get help with AirPods, Apple's wireless headphones.
Apple EarPods with Lightning Connector
To use Apple EarPods with Lightning Connector, you need an iPhone, iPad, or iPod touch that has a Lightning connector and iOS 10 or later.
Apple EarPods with Lightning Connector don't work with iPod nano or any device that has iOS 9 or earlier.
Apple EarPods with 3.5 mm Headphone Plug
Apple EarPods with 3.5 mm Headphone Plug work with iPhone, iPad, and iPod models that have a 3.5 mm headphone jack. You can also use these headphones with other products that have a standard 3.5 mm headphone jack.
Apple In-Ear Headphones with Remote and Mic
Apple In-Ear Headphones with Remote and Mic work with iPhone, iPad, and iPod models that have a 3.5 mm headphone jack. You can also use these headphones with other products that have a standard 3.5 mm headphone jack.
Lightning to 3.5 mm Headphone Jack Adapter
The Lightning to 3.5 mm Headphone Jack Adapter lets you connect 3.5 mm headphones and other audio devices to an iPhone, iPad, or iPod touch that has a Lightning connector. Your iOS device also needs iOS 10 or later.
Usb Headphones For Mac Windows 10
Plug your Lightning to 3.5 mm Headphone Jack Adapter into the Lightning connector on your iOS device and plug the other end into your headphones.
USB-C to 3.5 mm Headphone Jack Adapter
Apple Headphones For Mac
The USB-C to 3.5 mm Headphone Jack Adapter lets you connect 3.5 mm headphones and other audio devices to a USB-C port.
Plug your USB-C to 3.5 mm Headphone Jack Adapter into the USB-C port on your device and plug the other end into your headphones.
Learn more
- If you connect two headphones to an iOS device using both the 3.5 mm headphone jack and the Lightning connector, audio will play only from the last one you connect.
- When you use Apple headphones with earlier Apple products, you might be able to play audio, but not use other features. For example, volume or playback control might not work with Apple EarPods with 3.5 mm Headphone Plug on some iPod models.
- Find out what to do if your headphones don‘t work with your iPhone, iPad, or iPod touch.
- Get help if your iPhone is stuck in headphone mode.
- Get help with Beats products.